For contact centers with 50+ operators: implementation of Asterisk telephony in projects with high traffic and increased requirements for fault tolerance, in infrastructures with thousands of daily calls. With integration into CRM, ERP and other corporate systems; with flexible routing, call recordings, IVR and reservation.
Deployment, additional training and maintenance of LLM (Mistral, LLaMA, Mixtral, Falcon) language models on the client's servers or in a private cloud. Integration into the client's business processes, without dependence on external APIs, without transferring data to third parties.
A tool for recognizing and translating speech into text to analyze lines according to specified parameters and templates, as well as to analyze the meaning of a dialogue using artificial intelligence. Speech analytics allows you to monitor 100% of voice recordings of employee conversations with clients, both on the phone and from microphones on tables or from audio badges.
